Terms of Use

Introduction

These Terms of Use ("Terms") form a binding agreement between Reinversed AB ("Reinversed") and the person or organisation that creates an account, purchases a subscription, or uses the Service ("Customer").

The Service may be offered to both business customers and private customers. Mandatory consumer law applies where Customer acts as a consumer.

By creating an account, accepting these Terms, placing an order, or using the Service, Customer agrees to these Terms.

Related documents

The following documents form part of these Terms where applicable:

• Privacy Policy
• Cookie Policy
• Acceptable Use Policy
• Data Processing Agreement

The Service

The Service is Reinversed's subscription-based software platform for building, testing, deploying, embedding, and managing AI agents, workflows, and related integrations.

Reinversed may update, improve, replace, or remove features from time to time. Material adverse changes to a paid subscription will be notified in advance where reasonably possible.

Eligibility and authority

If Customer accepts these Terms for an organisation, Customer confirms that it is authorised to bind that organisation.

If Customer is a private customer, Customer confirms that it is legally capable of entering into a binding contract.

Subscription and licence

Subject to these Terms and payment of applicable fees, Reinversed grants Customer a limited, non-exclusive, non-transferable right during the subscription term to access and use the Service in accordance with the selected plan.

Business customers may use the Service for internal business purposes and, where enabled, for Customer-facing embedded deployments. Private customers may use the Service only for personal, non-commercial use unless otherwise agreed in writing.

Customer responsibilities

Customer is responsible for its account, users, prompts, agents, data, connected systems, and all activity carried out through the Service.

Customer must:

• keep account information accurate;
• keep credentials secure;
• use appropriate human oversight;
• obtain all required rights, notices, and consents;
• test and monitor agents before and during deployment; and
• comply with applicable law and the Acceptable Use Policy.

AI use and output

AI systems are probabilistic and may generate inaccurate, biased, incomplete, or unsuitable outputs. Customer is solely responsible for deciding whether outputs and automated actions are appropriate, lawful, and safe for the intended use.

Customer must not use the Service for prohibited AI practices or for high-risk or safety-critical use cases without appropriate assessments and Reinversed's prior written approval.

Reinversed does not guarantee that the Service will detect or prevent all harmful prompts, hallucinations, policy breaches, or unlawful use.

AI-specific provisions

Depending on the processing context, Reinversed may act as controller, processor or sub-processor. Reinversed acts as controller for personal data processed for account administration, service security, fraud prevention, billing, support, legal compliance, service analytics and its own business operations. Reinversed acts as processor or sub-processor for Customer Personal Data processed on behalf of a business customer within Customer Data. Where Reinversed uses third-party model or infrastructure providers to process Customer Data in order to deliver the Service, such processing is carried out under Reinversed's processor or sub-processor chain unless expressly stated otherwise in the applicable service documentation or Order Form.

Connected services

Customer controls which third-party services, APIs, data sources, and integrations are connected to the Service. Customer is responsible for configuring and monitoring them and for all actions taken through them, except where Reinversed expressly agrees otherwise in writing.

The Service may rely on third-party providers, including hosting, AI-model, communications, and payment providers.

Customer data and training

Customer retains rights in Customer Data. Customer grants Reinversed the rights needed to host, process, transmit, secure, support, and improve the Service for the Customer.

Reinversed may use Usage Data and aggregated or de-identified data to operate and improve the Service. Reinversed will not use Customer content to train or fine-tune foundation models or Reinversed models unless Customer expressly opts in, except where strictly necessary for support, security, abuse prevention, incident investigation, or legal compliance.

Fees, billing, and renewal

Customer must pay the fees shown in the Order Form, checkout flow, or pricing page.

For business customers, prices are exclusive of VAT unless stated otherwise. For private customers, prices shown at checkout must include VAT where required by law.

Subscriptions renew automatically for the renewal period shown at checkout or in the Order Form unless cancelled before the renewal date. Cancellation stops future renewals but does not normally refund the current paid period except where mandatory law requires otherwise or Reinversed expressly agrees otherwise.

Reinversed may suspend the Service for non-payment after reasonable notice.

Consumer rights

If Customer is a consumer, Reinversed will provide the pre-contract information required by law before purchase, including information about the Service, the price, the billing interval, renewal, cancellation, and any applicable right of withdrawal.

If the consumer expressly requests access to the digital service before the 14-day withdrawal period expires, and acknowledges that the Service will begin immediately, the consumer understands that the right of withdrawal may be lost once use of the Service begins, to the extent permitted by Swedish and EU law.

Nothing in these Terms limits mandatory consumer rights under Swedish or EU law.

Privacy and data protection

Each party must comply with applicable data protection law. Where Reinversed processes personal data on behalf of a business customer, the Data Processing Agreement applies automatically.

Reinversed's controller processing is described in the Privacy Policy.

Confidentiality

Each party must protect the other party's confidential information with reasonable care and use it only as needed to perform under these Terms.

This obligation does not apply to information that is public through no fault of the receiving party, independently developed, or lawfully obtained from another source.

Warranties and disclaimers

Reinversed warrants that the Service will perform substantially in accordance with the applicable documentation during the subscription term.

Except for that express warranty and to the maximum extent permitted by law, the Service, AI outputs, beta features, and third-party services are provided "as is" and "as available." Reinversed disclaims implied warranties, including merchantability, fitness for a particular purpose, and uninterrupted availability, except where such disclaimers are not permitted by mandatory law.

Indemnity

Customer will indemnify Reinversed against third-party claims arising from Customer Data, Customer's use of the Service, Customer's breach of law or these Terms, unlawful AI use, or infringement caused by Customer materials or instructions, except to the extent caused by Reinversed.

Reinversed will defend Customer against third-party claims that the Service directly infringes a third party's intellectual-property rights in the EU, subject to prompt notice, control of defence by Reinversed, and Customer cooperation.

Limitation of liability

Nothing in these Terms limits liability that cannot lawfully be limited.

Subject to that rule, neither party is liable for indirect, special, incidental, punitive, or consequential damages, or for loss of profit, revenue, goodwill, anticipated savings, or business opportunity.

Subject to the previous paragraphs, each party's aggregate liability arising out of or in connection with the Service during any 12-month period is limited to the fees paid or payable by Customer for that 12-month period.

The liability cap does not apply to payment obligations, breaches of confidentiality, infringement of the other party's intellectual-property rights, Customer indemnity obligations, or liability that cannot be limited by law.

Suspension and termination

Reinversed may suspend access where reasonably necessary for security, abuse prevention, legal compliance, fraud prevention, non-payment, or urgent risk to the Service or others.

Either party may terminate for material breach not cured within 30 days after written notice. Either party may terminate immediately in the event of insolvency of the other party to the extent permitted by law.

On termination or expiry, Customer's right to use the Service ends. Customer may export its data during any stated post-termination export period, after which Reinversed may delete it in accordance with the Data Processing Agreement, Privacy Policy, and backup retention procedures.

Changes to legal terms

Reinversed may update these Terms and related legal documents from time to time. For material adverse changes affecting existing paid subscriptions, Reinversed will provide prior notice by reasonable means unless a shorter period is required for legal, regulatory, or security reasons.

If Customer does not accept a material adverse change, Customer may terminate the affected paid subscription before the change takes effect.

Governing law and disputes

These Terms are governed by Swedish law.

For business customers, disputes will be resolved by the Stockholm District Court unless otherwise agreed in writing. For consumers, nothing in these Terms limits the right to rely on mandatory protections or forum rights under applicable law.

Miscellaneous

Reinversed may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of relevant business assets. Customer may not assign these Terms without Reinversed's written consent, except where permitted by mandatory law.

If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver.

Contact

Questions about these Terms may be sent to legal@reinversed.com.