Acceptable Use Policy

Introduction

This Acceptable Use Policy forms part of the Terms of Use and applies to the website, platform, APIs, SDKs, AI-agent features, and integrations that make up the Service.

Customer is responsible for its users, End Users, agents, data, connected systems, and use of the Service.

Prohibited use

Customer must not use the Service to create, store, generate, facilitate, or distribute:

• illegal content or activity;
• harassment, threats, hate, violence, or self-harm encouragement;
• fraud, phishing, impersonation, identity deception, or deceptive commercial practices;
• unlawful infringement or misuse of intellectual property, trade secrets, or confidential information;
• privacy violations, unlawful surveillance, or unlawful collection of personal data;
• non-consensual intimate content;
• malware, harmful code, prompt-injection payloads, or unauthorised access tools; or
• spam or activity violating sanctions or export-control laws.

AI-specific restrictions

Customer must not use the Service for AI practices prohibited by law, including prohibited practices under the EU AI Act where applicable.

Customer must not use the Service for high-risk, regulated, or legally significant use cases, including employment, education, credit, insurance, health, law enforcement, biometric identification, or decisions with legal or similarly significant effects, unless Customer has completed appropriate legal and risk assessments and obtained any approvals required by Reinversed.

Customer must not present AI outputs as legal, medical, financial, or other regulated professional advice without competent human review.

Security and integrity

Customer must not:

• bypass authentication, rate limits, or security controls;
• probe, scan, overload, scrape, benchmark, or compromise the Service without authorisation;
• exfiltrate data beyond authorised permissions;
• share or misuse credentials or tokens; or
• interfere with other customers' use of the Service.

Data responsibilities

Customer must not submit or process data unless it has all rights, notices, consents, and legal bases required.

Customer must apply least-privilege access to connected systems and must monitor outputs and actions, especially where agents can modify records, send messages, or act on external systems.

End-user deployments

If Customer deploys agents to End Users, Customer must provide appropriate notices, disclosures, escalation routes, and legally required consents.

Enforcement

Reinversed may investigate suspected violations and may suspend, restrict, or terminate access where reasonably necessary to protect the Service, customers, third parties, or legal compliance.

Changes

Reinversed may update this Policy from time to time. Material adverse changes affecting existing paid subscriptions will be notified where required.

Reporting

Suspected misuse may be reported to legal@reinversed.com.